At the initial visit, you will provide an extra set of keys to your home along with a completed service agreement. Your keys are kept locked and identified by code only. We will return your key free of charge upon your return if requested. We will NEVER leave the key inside the house just in case there is a delay in your return. Most of our clients feel comfortable leaving a key in our care as it is helpful in an emergency or if you are suddenly called out of town.
We appreciate as much advanced notice as possible if there is a need to cancel or reschedule. There is no extra charge if cancellations are made 24 hours in advance. Otherwise there is a $50 cancellation fee.
Please call, text, or e-mail us when you have returned home. We do not like to assume that you have returned and will come over to check in on your animals if we do not hear from you. There will be a charge for this visit, so it is important to contact us. The safety of your pets is our first concern...and we like to know their humans are home safely!
Contact Us Phone: 434-589-7209 E-mail: firstname.lastname@example.org